The Airport Emergency Communications Center takes calls that save lives.
MSP Airport’s Emergency Communications Center (ECC) is one of 19 public safety answering points in the Twin Cities' 10-county metropolitan area that receives 911 calls or transfers calls to other public safety agencies. It operates 24/7 to respond to calls made on the airport’s campus and in the surrounding area, and dispatches public safety services as needed. The ECC is responsible for monitoring a variety of systems, such as fire protection, secure card access, perimeter security, and more than 4,000 security cameras.
The ECC is staffed by professional emergency communications specialists and video surveillance specialists who come with a variety of backgrounds and public safety experience. Following national training standards, the ECC conducts a comprehensive 22-week on-the-job public safety telecommunicator training program for new emergency communications specialists, which is tailored to meet the needs of each candidate's experience level.
The ECC is a unique public safety answering point in that it serves an airport community with an ever-changing population of travelers, as well as airport tenants and Metropolitan Airports Commission employees. With a strong focus on aviation security, the ECC also works closely with various federal agencies, such as the Transportation Security Administration, Federal Aviation Administration, Centers for Disease Control and Prevention, Federal Bureau of Investigation, and the Secret Service.
