MSP FAQs

The MSP is open 24 hours a day, 7 days a week, 365 days a year. The security checkpoints and ticket counters open at various times. Please check with your specific airline or call our general information line at 612-726-5555 from 8 a.m. to 10 p.m. to check hours for particular operations.

MSP has two full-service terminals: Terminal 1 and Terminal 2. Covered parking is available at both terminals. Because the terminals are located off separate roadways, it is best to know which terminal your airline flies from before arriving at the airport. To determine which terminal your airline uses, please visit our airlines page.

A current list of restricted and prohibited items can be found on the Transportation Security Administration's (TSA) website. Or call the TSA information line toll-free at 855-787-2227.

The standard carry-on bag size is 45 total inches. To determine your bag's size, measure the width, depth and length and then add those measurements together. Please check with your airline, as they may have stricter carry-on luggage policies. Passengers are generally allowed one piece of carry-on luggage and one smaller item, such as a purse, laptop bag or briefcase. Some airlines charge a fee for carry-on luggage, please check with your airline. 

Non-ticketed individuals may request a pass from the airline to escort an unaccompanied minor to his or her gate. Please check with the individual airline for the appropriate procedure. It's best to notify the airline that the child is traveling as an "unaccompanied minor" prior to the day of travel.

While generally prohibited, under certain circumstances airline ticket agents may issue gate passes to either escort someone to their gate or meet them at their gate when they arrive. If your party is an unaccompanied minor, in need of assistance because of a medical condition, or on active-duty in the U.S. military, you may request a gate pass from an agent at a ticket counter of the airline on which the passenger is flying. You will need to be screened just as a passenger would. Be sure you have the appropriate identification to show the screeners. Contact your airline if you have additional questions about obtaining a gate pass.

Meet international passengers arriving at Terminal 1 at the glass exit doors at the south end of the Baggage Claim Level near Baggage Claim 11 and Door 4.

International passengers flying into Terminal 2 can be greeted on Level 1 near Door 5.

 

The airport’s Lost and Found office is located on the valet level of Terminal 1, which is a lower level in the middle of the terminal. Take the elevators located in the middle of the ticketing or baggage claim level down to the valet level, and turn left to find Lost and Found.

Hours:
Monday through Friday: 7:30 a.m. to 3:30 p.m.
Saturday, Sunday and Federal Holidays: 12 p.m. to 3:30 p.m.

If you lost property in the MSP Airport -- including at a TSA security checkpoint -- please submit an online report by clicking THIS LINK. This online site is monitored closely during the business hours listed above and we will respond as promptly as possible.

The MSP Lost and Found office's phone number is 612-726-5141. Please try the online link first.

For items left on board an aircraft or in an airline-controlled area such as a gate, contact MSP’s general information line at 612-726-5555, 8 a.m. to 10 p.m., 7 days a week, to obtain your airline’s lost and found phone number.

Both terminal buildings are smoke-free facilities. All smoking, including the use of electronic cigarettes, must take place outdoors.

At Terminal 1, there are four designated smoking areas on both the Arrivals and Departures levels. Smoking is also allowed outside in the parking ramps at least 20 feet from the any door.

At Terminal 2, smoking is allowed at curbside and in the parking ramps at least 20 feet from any door.

If you plan to smoke on a layover, please remember to bring your identification and boarding pass with you, and allow enough time to be re-screened and get to your gate.

There is not a US Post Office located within MSP's facilities. However, there is a Post Office on airport property at 5001 Northwest Drive, St. Paul, MN 55111. It is accessible by car and is open 7 a.m. to 11 p.m. Monday through Saturday and 10 a.m. to 6 p.m. on Sunday. Click here for more information.

Individuals in Terminal 1's facilities can also reach the Post Office on foot via a sidewalk next to the Transit Center, which is located on the ground floor of the Silver Ramp at Terminal 1.