This position is responsible for analyzing and understanding the business needs and to propose technology solutions for Public Safety and Security operations for the Minneapolis/St. Paul International Airport (MSP). This includes, but not limited to Computer-Aided Dispatch (CAD), Police and Fire Records Managements Systems (RMS), License Plate Recognition (LPR), Body Cameras and Digital Evidence, Secured Access Control, and the interfaces that connect these systems. This position also provides excellent customer service, administration, and technical support of those systems.
Provide software and hardware recommendations based on industry best practices, analysis of business needs and emerging technologies
Provides level 2 support for critical public safety and airport security systems, including relevant workstations, mobile devices, and peripherals
Troubleshoots issues related to hardware, software, performance, and security
Responds to and resolves requests for service
Assists in maintaining and providing technical support for software and hardware related to Computer-Aided Dispatch, Secured Access Control, Police and Fire Records Management Systems (RMS), License Plate Recognition (LPR), Body Cameras, Interview Rooms, Digital Evidence, and related infrastructure and the interfaces that connect these systems
Assists in providing system backup and restore procedures
Participates in on-call rotation to provide 24 hours support
Windows server administration via VMware vSphere
Assists in maintaining security and performance best practices on all public safety and security systems
Ensures virus scanning is installed, operational and current
Assists in applying Microsoft patching of the public safety environment servers with a focus on minimal impact to the systems operating 24X7
Assists in creating and maintaining system documentation
Assists in providing analytics on system usage and resources
Follows MAC IT processes and standards
Partners with other IT groups and personnel to ensure the business systems are being provisioned to meet the needs of the users and are being delivered with a commitment to standards, best practices, high-availability and security
Additional duties as assigned
Associate’s degree in computer science
In lieu of a degree, equivalent work experience
Two years of experience in system administration
Three years of experience in a service desk or PC hardware install/repair role
Excellent troubleshooting and problem-solving skills
Experience in providing excellent customer service
Excellent written and verbal communication skills
Demonstrated ability to learn and self-teach new technologies
Independent problem-solving and self-direction skills
Valid driver’s license and reliable transportation to commute between job sites