extended stay guide
Dining, Shopping and Services
When Your Flight is Canceled Due to Weather
Airlines will make every effort to provide certificates for discounted hotel rooms to all customers stranded due to weather-related flight cancellations. However, each customer is responsible for paying for their accommodations, meals and ground transportation. Policies regarding phone calls, refunds, and other possible expenses vary among airlines. Copies of each airline’s Contract of Carriage can be found at their individual ticket counters as well as on their websites.
Rebooking When Your Flight is Canceled
Airlines typically offer rebooking services at their gates, ticket counters and, for Delta passengers, at the “Need Help” Centers. You can also call the airlines’ toll-free numbers or use their online services. If you are a Delta Air Lines passenger, the easiest way to rebook your flight is to stop by one of its Need Help Centers. Here you can scan your current boarding pass to be rebooked on the next available flight or speak with a reservation agent. Need Help Centers are located on Concourses A, B, C, D, F, and G. Also, any agent in the Ticketing Lobby can assist you.
Claiming Your Luggage When Your Flight is Canceled
If your flight is canceled, your airline will automatically transfer all checked luggage to a later flight departing to your destination. If you decide not to travel and are a Delta passenger, please visit one of Delta’s baggage service offices (near carousels 4 or 6) to file a claim. For all other airlines, please visit their bag claim office to request your luggage, or check with an airline agent. When there are a high number of flight cancelations, luggage recovery efforts may be more difficult. If you need medication from your checked luggage, airlines will make every attempt to retrieve it for you. Go to your airline’s baggage claim office on the Baggage Claim Level and explain your need, or check with an agent from the airline for assistance. You will need to provide a description of your bag. (See Dining and Shopping Outside MSP Airport for 24-hour pharmacy information.)
If you exit the airport’s secure area and wish to re-enter, you will need to have a boarding pass that has been issued within the last 24 hours. Present this boarding pass and your government-issued photo ID at any security checkpoint. Checkpoint 3, normally for employees only, is open 24 hours a day. Passengers may use this checkpoint when other checkpoints close.
Airport Police officers are available 24/7. In addition to the officers who patrol the terminal, police representatives are also available at the Police Operations Center near Door 1 on the Baggage Claim Level. Or, in non-emergency situations, contact the police by phone at 612-726-5577. For emergencies, dial 911 from any phone, including the blue Airport Assistance courtesy phones. Look for the blue light on the wall.
When a severe weather warning is issued for an area that includes the airport, both audible and visual announcements will be made to advise travelers of the conditions and to encourage them to take shelter, if necessary. Announcements may be made throughout the airport or in gate areas.
Dining, Shopping and Services
Dining and Shopping at MSP Airport
McDonald’s® on Concourse D is open 24 hours a day. Other restaurants may stay open, as well, depending on the situation. Outside the secure area, sandwiches and light refreshments are available at Starbucks near Door 6 and Farmers Market near Door 1 on the Baggage Claim Level, and at the news stand on Level T.
Dining and Shopping Outside MSP Airport
Mall of America (MOA)
is 20 minutes away via Light Rail. It offers a variety of dining, shopping and entertainment options. For more information, contact MOA guest services at 952-883-8913. www.mallofamerica.com Walgreen’s
at 4547 Hiawatha Avenue in Minneapolis has a 24-hour pharmacy and is accessible via the 46th and Hiawatha Light Rail stop. The pharmacy number is 612-722-4249.
Electronic Device Charging
Electrical outlets are located throughout the terminal and can be used to charge mobile devices and laptops. Specific locations include the Airport Mall food court, and the food courts on Concourses A, C, E and F. Delta Air Lines also provides charging stations at all of its gates.
Airport Assistance Phones
Airport Assistance phones are located throughout the airport. Look for the blue light on the wall. Use these to obtain assistance and information between 8 a.m. and 10 p.m. by dialing 201. For paging assistance between 10 p.m. and 8 a.m., dial 228. If you receive a recording, please be patient. Airport representatives will answer calls in the order they are received. You may also dial 205 to reach a Travelers Assistance representative between 8 a.m. and 8 p.m.
Regional and Local Transportation Options
Several ground transportation companies provide service from MSP Airport to regional destinations. Please visit the Ground Transport Center to make arrangements. Connections to Greyhound and Jefferson Line bus service are also available. Purchase tickets at the Rochester Direct counter.
, located in this area as well, is provided 24 hours a day.
On-site rental car
agencies may have vehicles for rent. Their service counters are located between the blue and red parking ramps on levels 2 and 3 and in the Transit Center. Take the tram from Level T.
The Light Rail Transit (LRT)
station is below the Transit Center. LRT service between Terminal 1-Lindbergh and Terminal 2-Humphrey is FREE and operates 24 hours a day. LRT service between MSP Airport and Mall of America or downtown Minneapolis operates between 4 a.m. and 1 a.m. daily. Public buses provide connections to other destinations from most LRT stops.
Public transit buses
also operate between the Transit Center and downtown St. Paul from 4:30 a.m. to 12:30 a.m. daily. Fares: LRT and bus fares vary from $.50 to $3.50 depending on fare type and time of day. LRT and public bus schedules with fare information are available in the Transit Center and at all information booths. For more information, contact Metro Transit at 612-373-3333 or www.metrotransit.org.
Many hotels near the airport provide courtesy vans. Check with the hotel when making your reservation. If the hotel does not provide a courtesy van, you may take a taxi, SuperShuttle, or public transportation to your hotel. All courtesy vans, SuperShuttle and taxis pick up passengers at the Ground Transport Center. Public transportation via Light Rail is available by taking a tram to the Transit Center and then proceeding down two levels.
Most airlines offer certificates for discounted rates at area hotels. Please ask an airline agent for details. Discounted hotel certificates are also available at any information booth between 8 a.m. and 8 p.m. The Tram Level information booth is open until 11 p.m. Delta Air Lines passengers can find reduced rate hotel certificates at any of its Need Help Centers located on Concourses A, B, C, D, F, and G or by requesting one from a Delta agent. Due to varying demand, the reduced rate certificates offered by Delta, other airlines, or at information booths may not always be available. If no rooms are available at the hotels offering these rates, travelers may make reservations at other hotels from any phone reservation board located on the Baggage Claim level.
Overnight Accommodations at MSP Airport
The airport has a limited supply of sleeping mats for passenger use. Mats are distributed at an airline’s request when local hotels are full or near capacity. The mats are distributed in these areas: outside the secure area on the Mezzanine overlooking the Ticketing Lobby above Door 4 or inside the secure area near Checkpoint 3 in the Airport Mall, on Concourse C and near gates G1-G6.
XpresSpa near the entrance to Concourse D offers shower services for a fee. Open until 9 p.m.
An indoor pet and service animal relief area is available. Please visit the information booth at the entrance to Concourse E (before 8 p.m.) or call 612-366-6069 after 8 p.m. for access. The room is located near the E concourse entrance.
Armed Forces Service Center (AFSC)
Open 24/7/365, the AFSC offers accommodations for active-duty military personnel, their dependents, activated reservists, and national guardsmen. It also serves active-duty Department of Defense, PHS employees on travel orders, and other members of the uniformed services on active duty. The AFSC is located outside the secure area on the Mezzanine Level above Door 1 in the Ticketing Lobby. Contact them at 612-726-9155.