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passenger services

Photo of information deskMSP Airport is proud to provide a wide variety of passenger services.

Lockers
Lost and Found
Wi-Fi
Luggage Delivery
Start! Walking Path
Postal and Package Delivery Services
Quiet Seating Areas
Group Services

Lockers

Storage lockers are available in secure areas of Terminal 1-Lindbergh. The locker dimensions are approximately 23" tall by 15" wide by 35" deep and can accommodate carry-on luggage. For security purposes, lockers are equipped with fingerprint technology to ensure only those who store the bags can retrieve them. Locker rental costs: $4 for first hour; maximum of $12 per day and $12 for the second day. The lockers are intended for storage of 48 hours or less, and are emptied by Smarte Carte after 48 hours. Lockers are located in the following areas of Terminal 1-Lindbergh:

  • near Gate C2
  • near Gate C13
  • entrance to Concourse F

Lost and Found

MSP's Lost and Found office is located on the south end of the Terminal 1-Lindbergh Mezzanine Level, one floor up from the Ticketing Lobby.

Hours:

Monday - Friday, 8 a.m. to 9 p.m.
Saturday, 9 a.m. - 2 p.m.
Sunday, closed

Phone: 612-726-5141
After Hours: Call 612-726-5141 and leave a message. Calls will be returned the next business day.
E-mail: lostandfound@mspmac.org

For items lost at a security checkpoint, call the TSA lost and found line at 612-486-6176, Monday through Friday 8 a.m. to 4:30 p.m.

For items lost on an aircraft, contact MSP's general information line at 612-726-5555, 8 a.m. through 10 p.m., 7 days a week, to obtain the airline's lost and found phone number.

Wi-Fi

Wireless Internet Access (Wi-Fi) is available in all public areas of both terminals, once you pass through security. Simply open your browser on your laptop, tablet or smartphone, and select MSP Free Wi-Fi or Boingo Hotspot from the network choices.

After selecting the network, users will receive a complimentary two-hour session. A timer will remind you of the session time that remains. Once the session expires, customers can receive another two-hour session at no charge. Travelers can enjoy as many of these free sessions as they choose while visiting MSP.

For those preferring an uninterrupted, commercial-free experience or a session with greater bandwidth and four times the speed, a premium service is available for only $2.95 for 24-hour use.

For more information about Wi-Fi service at MSP, call 1-800-880-4117.

Luggage Delivery Services

Minneapolis Transfers provides luggage delivery services for passengers arriving at either terminal. For more information, visit their website at www.airportbags.com

Start! Walking Path

MSP has teamed up with the American Heart Association’s nationally recognized Start! Walking program to offer a way for customers at Terminal 1-Lindbergh to stay fit while traveling. Walk the official 1.4-mile walking path or kick it up a notch and add a few more concourses. Check out MSP's Start! Walking brochure for more information.

Postal and Package Delivery Services

United States Postal Service (USPS) drop boxes are located at both terminal buildings. Books of Forever stamps can be purchased from any US Bank ATM/Cash Machine, at no additional cost or fees. Any type of bank or credit card is accepted, as long as a PIN number is provided. Individual stamps are also available for purchase on a cash-only basis from the MSP Airport Conference Center, located on the mezzanine level above the entrance to Concourse F at Terminal 1-Lindbergh.

FedEx drop boxes are located in most Business Service Centers and on Concourse G prior to Gate G9. Travelex can also send packages via FedEx.

Quiet Seating Areas

There are two quiet seating areas located inside the secure area of Terminal 1-Lindbergh on the Mezzanine Level overlooking the Airport Mall. Suitable for reading, resting, meditation or prayer. Take the stairs or elevator located at the entrances of concourses E or F and go up.

Group Services

Information about group services can be found in our business@msp section, including details regarding amenities MSP offers to meeting and convention planners.