The Seasonal CS Agent position is responsible for supporting peak season operations. Specifically, seasonal agents are accountable for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas.
Seasonal Customer Service Agent
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides exceptional customer service to passengers through the Terminal to include ticketing and baggage
- Provide general information to passengers, such as directions and flight information
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
- Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
- Enforce safety/security measures and monitor sensitive safety zones
- Ensure compliance with FAA, Sun Country, and airport regulations
- Any other duties assigned by management