We’re seeking an experienced and organized worker to join our team as a Restaurant Manager. As a Restaurant Manager, you’ll be responsible for overseeing the daily operations of our restaurant with a hand in everything from hiring and supervising staff to handling customer complaints.
To succeed in this role, you’ll rely on excellent communication and customer service skills. Creating a great experience for our diners is our top priority!
Responsibilities
- Hire, train, and supervise all restaurant staff members
- Plan and manage staff members’ shift schedules
- Monitor the budget, keeping track of income and expenses
- Create finance reports to present to higher management as needed
- Work with kitchen staff to order ingredients, assisting with inventory
- Open and close the restaurant as needed
- Communicate with customers, taking feedback and ensuring concerns are handled in a timely and efficient manner
- Comply with all health and safety regulations as required by law
Requirements
- [2+] years experience as a Restaurant Manager
- High school diploma or equivalent
- BA/BS in hospitality or business management preferred
- Excellent customer service skills
- Superb communication, organizational, and leadership skills
- Working knowledge of accounting or finance management
- Experience with restaurant management software preferred but not required.
1. Legal Requirements:
- Minimum Age: Typically 18 years old or older (depending on the role and local labor laws).
- Work Authorization: Proof of eligibility to work in the country (e.g., passport, work visa, or social security number).
2. Security Requirements:
- Background Check: Must pass a comprehensive background check to comply with TSA and airport regulations.
- TSA Security Badging: Must obtain an airport-issued security badge, which involves additional screening and fingerprinting.
- Drug Testing: Some airports or employers require pre-employment drug screening.
3. Availability & Scheduling:
- Flexible Hours: Ability to work early mornings, late nights, weekends, and holidays, as airports operate 365 days a year.
- Reliable Transportation: Dependable access to the airport, especially during off-peak hours when public transportation might be limited.
4. Experience & Skills:
- Customer Service Skills: Experience in providing excellent service to diverse travelers is often preferred.
- Food Handling Certification: In some locations, a valid food handler’s permit or certification may be required.
- Language Skills: Fluency in English is usually required, with additional languages considered a plus for communicating with international travelers.
5. Physical Requirements:
- Endurance: Ability to stand, walk, and perform physical tasks for extended periods.
- Lifting Ability: Capability to lift up to 25-50 pounds if necessary for stocking or moving supplies.
6. Personal Traits:
- Professionalism: Must maintain a neat appearance and adhere to uniform/dress codes.
- Adaptability: Ability to work in a fast-paced, high-pressure environment with diverse customers.
- Punctuality: Consistent timeliness is critical to meet the demands of the airport schedule.