The Guest Services Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
The ideal candidate will possess the following qualifications:
- Previous Hotel Front Desk experience (required)
- Prior guest service and cash handling experience
- High School diploma or equivalent
- Ability to communicate effectively with the public and other Team Members.
- Ability to read, write and speak English fluently
- Must be able to stand for up to 8 hours
- Previous Opera experience is a plus