About the Assistant Restaurant Manager Position
We’re seeking an experienced and organized worker to join our team as an Assistant Restaurant Manager. As an Assistant Restaurant Manager, you’ll be responsible for overseeing the daily operations of our restaurant with a hand in everything from hiring and supervising staff to handling customer complaints.
To succeed in this role, you’ll rely on excellent communication and customer service skills. Creating a great experience for our diners is our top priority!
Responsibilities
- Hire, train, and supervise all restaurant staff members
- Plan and manage staff members’ shift schedule
- Work with kitchen staff to order ingredients, assisting with inventory
- Open and close the restaurant as needed
- Communicate with customers, taking feedback and ensuring concerns are handled in a timely and efficient manner
- Comply with all health and safety regulations as required by law
Requirements
- [2+] years restaurant experience
- High school diploma or equivalent
- BA/BS in hospitality or business management preferred
- Excellent customer service skills
- Superb communication, organizational, and leadership skills
- Working knowledge of accounting or finance management
- Experience with restaurant management software preferred but not required
1. Legal Requirements:
- Minimum Age: Typically 18 years old or older (depending on the role and local labor laws).
- Work Authorization: Proof of eligibility to work in the country (e.g., passport, work visa, or social security number).
2. Security Requirements:
- Background Check: Must pass a comprehensive background check to comply with TSA and airport regulations.
- TSA Security Badging: Must obtain an airport-issued security badge, which involves additional screening and fingerprinting.
- Drug Testing: Some airports or employers require pre-employment drug screening.
3. Availability & Scheduling:
- Flexible Hours: Ability to work early mornings, late nights, weekends, and holidays, as airports operate 365 days a year.
- Reliable Transportation: Dependable access to the airport, especially during off-peak hours when public transportation might be limited.
4. Experience & Skills:
- Customer Service Skills: Experience in providing excellent service to diverse travelers is often preferred.
- Food Handling Certification: In some locations, a valid food handler’s permit or certification may be required.
- Language Skills: Fluency in English is usually required, with additional languages considered a plus for communicating with international travelers.
5. Physical Requirements:
- Endurance: Ability to stand, walk, and perform physical tasks for extended periods.
- Lifting Ability: Capability to lift up to 25-50 pounds if necessary for stocking or moving supplies.
6. Personal Traits:
- Professionalism: Must maintain a neat appearance and adhere to uniform/dress codes.
- Adaptability: Ability to work in a fast-paced, high-pressure environment with diverse customers.
- Punctuality: Consistent timeliness is critical to meet the demands of the airport schedule.