hearing
Visual Paging
Public Telephones
Video Relay Interpreting
Closed Captioning
Visual Paging
Visual paging for people who are deaf or hard of hearing is available via the airport's 45 CNN network screens. CNN screens are located in each gate area at both terminal buildings and on the Baggage Claim Level at Terminal 2-Lindbergh.
To request a page for someone who is deaf or hard of hearing, call the airport's Paging and Information office at 612-726-5555 or, if at the airport, dial 201 from one of the black Airport Assistance phones located throughout the terminal buildings. Please be prepared to spell the person's first and last name.
If the person is requested to call the Paging and Information office for a message, they will need to call the office via a TDD/TTY phone, or have someone call for them. Assistance is also available at the Travelers Assistance information booths.
Questions about visual paging at MSP can be directed to the Paging and Information office at 612-726-5555 or via e-mail at MSPCustomerService@mspmac.org.
Public Telephones
All public pay phones at Terminal 1-Lindbergh are hearing aid compatible. Pay phones with TTY capability are located:
- Ticketing Level: exit Doors 2 and 6
- Baggage Claim: exit Door 3
- Concourse A: food court between A1 & A2
- Concourse B: between Gate B7
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- Concourse C: Gates C9 and C17
- Concourse E: Gate E6
- Concourse F: Gate F2
- Concourse G: Gates G6 and G15
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TTY telephones at the Terminal 2-Humphrey are located outside security on Level 1 near ticketing and inside security at both ends of the terminal on Level 2. A Public Access Videophone is available on Level 1 outside security near baggage claim.
Video Relay Interpreting
MSP Airport offers a web-based interpreting service for patrons whose primary language is American Sign Language (ASL). The service is delivered through a computer outfitted with a built-in camera. The service allows patrons whose primary language is ASL to better communicate with airport assistance staff.
The computer is located at the main Travelers Assistance Office in Terminal 1-Lindbergh near the entrance to Concourse D. The office is open 8 am to 8 pm every day with the exception of some holidays.
Closed Captioning
Closed captioning is enabled on all CNN Airport screens. Most restaurants and shops with televisions also have closed captioning enabled.
Emergency Notifications
In addition to personal pages, all emergency-related messages will be paged visually on the CNN screens. These messages include severe weather information and evacuations.