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frequently asked questions - accessibility

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How do I obtain a wheelchair at the curb?

In order to accommodate travelers with special needs, airlines ask that you call at least 48 hours in advance to request a skycap meet you at the curb.  If you are being dropped off at MSP Airport and require wheelchair assistance, please request to be dropped off on the Ticketing Level, Door 5 if you are flying with Delta Air Lines, Door 2 for all other airlines.

Where should I be dropped off if I need wheelchair assistance?

If you are being dropped off at MSP Airport and require wheelchair assistance, please request to be dropped off on the Ticketing Level, Door 5 if you are flying with Delta Air Lines, Door 2 for all other airlines.

Will airline personnel push my wheelchair from the parking ramp to the Ticketing Level?

Please make arrangements for a family member or friend to accompany you to and from the parking facilities. Your airline cannot guarantee someone will be available to assist you.

Will anyone help push wheelchairs in the terminals?

Airlines provide services for passengers needing assistance. Please contact your airline in advance of your arrival at MSP so it can note your request on your reservation record. When you arrive at MSP, let your airline representative at the ticket counter or gate area know that you will need assistance.

I use a wheelchair. Should I use a specific security checkpoint?

All security checkpoints, at both terminal buildings, are equipped to screen passengers who use wheelchairs.  

Is it necessary to tip the cart drivers or wheelchair pushers?

All airline assistance services are complimentary. Tipping is customary, but not required.

Should I inform the gate agent if I need wheelchair assistance to board the aircraft?

Yes. Please inform the airline gate agent if you need assistance boarding the aircraft. It is best also to notify your airline when making your reservation that you will require assistance when boarding.

Where is the service animal/pet relief area?

The Minneapolis-St. Paul International Airport maintains pet and service animal relief areas at both terminals.

There are two Terminal 1-Lindbergh locations. Outside the secure area, the pet relief area is located outside Door 1 on the Baggage Claim Level. Follow the signs to your left. The area is fenced on three sides and has a woodchip base.

To gain access to the pet relief area inside the secure area at Terminal 1, visit the Information Booth located near the entrance to Concourse E in the Airport Mall. 

At Terminal 2-Humphrey travelers should use the grassy area just outside and to the right of Door 7 on Level 1 near Baggage Claim.

Passengers traveling with a service animal can request an escort from their airline or Travelers Assistance to the pet relief area.

What is the policy for traveling with oxygen?

Federal law does not allow passengers to bring their own oxygen onto an airplane, except when using an airline-approved oxygen concentrator. It is mandatory that passengers needing oxygen make arrangements before the day of their flight.While some airlines may provide oxygen, when requested in advance, many others no longer offer this service. It is important that passengers make the necessary arrangements either through their airline or on their own before coming to the airport.

Passengers who bring a non-approved filled oxygen tank to the airport will not be permitted to carry it through security or onto the plane. They will be asked to have a family member or friend retrieve the tank. Airlines cannot be responsible for storing a tank at the airport.

Tanks that have been purged and are free of pressure may be checked as baggage.

If a passenger has made no prior arrangements and the airline cannot provide oxygen, the airline may deny boarding privileges for safety reasons.

What do I do if I have metal implants? Do I need a note from my doctor?

Please let a security screener know, either in writing or verbally, that you have a metal implant. A note from your doctor is not necessary. You may, however, want to allow extra time for screening, as you may need to undergo a secondary screening process.

I have a pacemaker. What should I do when being screened?

Please use Security Checkpoint 3 at Terminal 1-Lindbergh if you have a pacemaker. This checkpoint is designated for employees only, so please let the Transportation Security Administration (TSA) representative know that you have a pacemaker. At Terminal 2-Humphrey, please let the TSA representative know that you have a pacemaker before being screened.
 

Who is the Americans with Disabilities Act (ADA) coordinator for the airport?

Anita Bellant is the ADA coordinator for Minneapolis-St. Paul International Airport. She works for the Metropolitan Airports Commission and can be reached by calling 612-467-0415. Or call 612-726-8100 and ask for her by name. Any ADA complaints about the airport should be directed here.